Skaters Consulting ("we", "us") is the data controller for the personal data described in this notice. You can reach us at enquiries@skatersconsulting.services.
This notice explains what we collect, why, how long we keep it, and what rights you have. If anything here is unclear, email us and we will explain it properly.
Who this covers
This notice applies to three groups: people who contact us through this website or by email, people at organisations we approach about our services, and people at client organisations we work with.
What we collect
When you use our contact form or chat. Your name, work email address, organisation, the event you are asking about, your registration target and where you are against it, any areas of interest you select, and anything you write in the message field.
When we contact you about our services. Your name, job title, business email address, business phone number where publicly listed, your employer, and your public professional profile. We obtain this from professional networking platforms, business contact databases such as RocketReach, your employer's website, industry association directories, event and exhibitor listings, and from people who refer you to us.
When you work with us. Contact details, correspondence, and information needed to deliver and invoice the work.
When you browse the site. We do not run advertising or analytics cookies on this site. Our live chat provider sets cookies necessary for the chat function to work, and our hosting provider processes standard server request data including IP address for security and delivery.
Why we use it, and our lawful basis
- Responding to enquiries — legitimate interests, namely answering people who have asked to hear from us.
- Business-to-business marketing — legitimate interests. We contact people in professional roles about services relevant to their job. UK data protection law permits this for corporate subscribers, and we balance it by keeping contact volumes low, targeting only relevant roles, and stopping immediately on request.
- Delivering services and managing contracts — performance of a contract, or legitimate interests where the contract is with your employer.
- Invoicing, accounting and tax records — legal obligation.
- Site security and fraud prevention — legitimate interests.
Where we rely on legitimate interests, we have considered whether our interest is outweighed by your rights. You can object at any time, and for marketing we will always stop.
How to stop hearing from us
Reply to any message and say so, or email enquiries@skatersconsulting.services. Every marketing email also carries an unsubscribe link. We act on these within five working days and keep a minimal suppression record — your email address and the date — solely so we do not contact you again by mistake.
Who we share it with
We do not sell personal data, and we do not share it for anyone else's marketing.
We use a small number of service providers who process data on our behalf under contract: our website host, our email provider, our CRM and outreach tooling, our live chat provider, our email verification provider, and our accountant. Each is permitted to use the data only to provide their service to us.
We may disclose data where the law requires it, or to establish or defend legal claims.
International transfers
Some of our providers are based outside the UK, including in the United States and the European Economic Area. Where data is transferred outside the UK, we rely on the UK's adequacy regulations or on the International Data Transfer Agreement or Addendum, so that your data keeps an equivalent level of protection.
How long we keep it
- Enquiries that do not become clients — up to two years from last contact.
- Prospect records — reviewed at least every twelve months and deleted if the person is no longer in a relevant role or has not engaged.
- Client records — for the duration of the relationship and six years afterwards, to meet accounting and limitation requirements.
- Financial records — six years, as required by UK tax law.
- Suppression records — kept indefinitely, because deleting them would mean contacting you again.
How we protect it
Access is limited to the two of us. Accounts use two-factor authentication where the provider supports it. Data is held in reputable business platforms rather than on personal devices, and we do not keep prospect or client data in unsecured spreadsheets on unencrypted machines.
Your rights
Under UK data protection law you have the right to:
- Ask what data we hold about you and receive a copy
- Have inaccurate data corrected
- Ask us to delete your data
- Ask us to restrict how we use it
- Object to processing based on legitimate interests, including marketing
- Receive data you gave us in a portable format, where that right applies
Email us to exercise any of these. We will respond within one month. There is no charge.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk, or by calling 0303 123 1113. We would appreciate the chance to put it right first.
Automated decision-making
We do not make decisions about you by automated means that produce legal or similarly significant effects.
Changes to this notice
If we change how we use personal data, we will update this page and change the date at the top. Material changes will be notified to clients directly.
Questions about any of this go to enquiries@skatersconsulting.services.